Refund policy

All purchases and sales are final. No exchanges or returns.

If there is an error on our end, such as wrong product or damaged product, etc, please contact us via email within 72 hours of receiving your items. Please take a clear photo and include it in your email. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at themeltedche@gmail.com. Please note that returns will need to be sent to the following address:

The Melted Che

PO BOX 282

Nome, TX 77629

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at themeltedche@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at themeltedche@gmail.com.